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What to watch out for when looking for translation and interpreting services

04/03/2019
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Admin

As you navigate the vast landscape of interpreting and translation agencies, you'll come across numerous options in your search for language services. Whether you're a business expanding into global markets, an individual needing assistance with immigration paperwork, or someone seeking to bridge language barriers, finding a reliable language service provider is crucial.

Perhaps a friend has recommended a company, or you've sought out agencies with a track record of working with organisations you trust. Maybe you've simply turned to your web browser and searched for "translation agency near me." However you choose to find a dependable service, there are red flags you should be aware of.

1. Absence of confidentiality measures.

Documents for translation often contain sensitive information about you or your company. A reliable agency must present clear processes when collecting data from you, and they should be explained to clients clearly.

Similarly, when using interpreting services, you must feel positive that the information you share will be treated with respect, impartiality, and confidentiality.

Ask potential service providers about their data security protocols and confidentiality agreements. Ensure that anyone involved in the process is trustworthy and adheres to professional requirements.

2. No clear quality control process.

Information about proofreading should be clear before the service request. Proofreading ensures that any mistakes made by the initial translator are discussed and corrected, and it’s essential for a high-quality outcome.

3. Unrealistic prices.

If you have browsed through various options, you will now have an idea of the average cost for the service you require and the prices that are slightly below or above it. Be cautious of providers offering significantly lower rates, as this may signal potential hidden costs or a compromise in service quality.

4. Limited language offerings.

A translation agency that lacks a diversity of languages can represent a sign of limited resources or expertise. Moreover, if you are looking for a translator or interpreter of a rare language, you probably won’t find them in a company with poor connections.

Agencies that take pride in the number of languages provided are ideal to work with for challenging cases and even regular requests. They will also be more likely to attend to your needs promptly and even provide additional support to ensure high-quality cultural representation and localisation.

5. Rushed turnaround times.

Extremely short deadlines can compromise quality. When faced with tight deadlines, seek clarification on the process and any associated costs. Emergency translation services tend to have a higher price. If this is not the case, you wouldn't want to risk receiving inaccurate content with a lack of professionalism.

6. Inconsistent branding or online presence.

As you research potential language service providers, thoroughly explore their online presence, including their website and social media profiles. What other services do they provide? Do they have a clear image and branding? These details may seem unrelated to the quality of their service, but, in reality, it’s a great way of understanding the dedication of their staff members. A well-maintained online presence often reflects a commitment to professionalism, attention to detail, and a strong connection with clients' needs.

Agencies that share articles about helpful topics, tips, and related news, portray an image of trust and connection to their client’s interests. Make sure that the company you choose cares for their customers and offers valuable, professional, and useful information to their audiences.

Why Vandu Languages?

- Vandu Languages has been providing interpreting and translation services to the local community since 1999.

- We understand the importance of confidentiality and data protection, and you can rest assured that we will handle your text and other materials in a sensitive manner.

- Some of our most requested languages across the county include Arabic, Bengali, Farsi, Polish, Portuguese, Kurdish, and Mandarin – but we offer 135 languages and can also provide additional support for requests that need other foreign dialects.

- We’re known for delivering personalised service and value for money across our interpreting, translation, and health and social care bilingual advocacy services offerings.

- Our experienced team know how important it is to be agile and will work to meet your deadlines – whether it’s an urgent 24-hour turnaround or a longer-term project.

- We want our customers, interpreters, and translators to feel like Vandu Languages is part of their team, rather than just a service provider.

Connection to our local community

At Vandu Languages, we're not just about providing translation and interpretation services; we're deeply committed to creating a positive impact within our communities. Over the years, we have trained many migrants and refugees to become community interpreters – some of whom have started up businesses of their own.

So, when you choose Vandu Languages for your translation and interpretation needs, you're not just choosing a service provider; you're becoming part of a community-focused movement.

What does this mean for you?

For clients operating in specialised sectors, we understand the importance of precision and subject knowledge.

When working with one of our translators or interpreters, you're gaining a partner who understands the intricacies of connecting with diverse audiences. Our experience working closely with community interpreters equips us with a unique perspective on cultural nuances and sensitivities. In a global marketplace where cultural competence is key, our community-focused approach sets us apart, offering you a competitive result, ensuring that your information doesn’t only reach your target audience but also resonate authentically with them.