Frequently Asked Questions

You can use our online booking system, call us on 01273 473986 or email
It varies depending on which organisation you’re contacting us from, but we’ll definitely need the language, time, date and duration, location of the appointment and your email, telephone number and invoice address, as well as the name of the client. Any other information, such as Hospital ID numbers or P.O numbers can be added as well.
Once we’ve received your request, you will get an email informing you that it’s on our booking system. we’ll then go through our database and contact the nearest interpreter to your appointment location, working down the list until an interpreter is found (we’ll let you know if the interpreter is a considerable distance away before we confirm it). Once the interpreter is assigned, you’ll get a confirmation email with a job number and the details of the appointment for your records.
Of course. We’ll try our absolute best if you have a specific preference, whether its gender, religion or you’ve worked with particular interpreters before, and if we can’t fulfil your specific need we’ll let you know about any alternatives we might have.
This is highly dependent on the language you’re requesting. Core languages, such as Arabic, Polish and Portuguese can be arranged fairly quickly, but we’ll likely need more than a weeks’ notice for rare languages such as Vietnamese. This is due to smaller pools of interpreters, so they’re often booked up in advance. Generally speaking, the more notice you can give the more likely we can confirm your booking.
We have a 24-hour cancellation policy at VLS. Cancellations within the 24-hour period are only charged for the interpreting time, but if the booking is cancelled and the interpreter is already on their way, the full invoice (including travel time and travel expenses) will be charged.
In short, we set up conference calls here in the office. We would call you (or you can call us) at your requested time, and we would then connect you with an interpreter and as many clients or colleagues that you like. Don’t worry about noting down the times, we do that in the office!

Got any more questions? Please don’t hesitate to get in touch via or 01273 473986